Privacy policy

1. Who we are

London & Country Landscapes (“we”, “our”, “us”) is a bespoke landscape design and build studio operating across Central London, South West London and Surrey. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website or engage our services.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we are the data controller of personal data we hold about you.

Contact for privacy queries: privacy@londonandcountrylandscapes.com

2. What we collect

We only collect information that is necessary to respond to enquiries and deliver our services. This typically includes:

Information you provide

• Your name and, where given, the names of household members relevant to a project
• Email address and telephone number
• Property address or general location
• Project brief, preferences and any other information you choose to share in an enquiry

Information collected automatically

• Basic technical data such as IP address, browser type and pages viewed, where this is necessary for the security and proper functioning of the website

We do not collect special category data (such as health information) unless it is directly relevant to access or use of a garden and you have explicitly provided it.

3. How we use it

We use the personal data we collect to:

• Respond to enquiries you submit through our website or by other means
• Arrange and conduct site visits, design consultations and project meetings
• Prepare proposals, contracts, drawings and other project documentation
• Deliver design, build, maintenance and consultancy services
• Communicate with you about your project, including scheduling, updates and invoicing
• Maintain accurate records for legal, accounting and regulatory purposes
• Protect the security and integrity of our website and business

We do not use your data for automated decision-making or profiling, and we will never sell your personal data to third parties.

4. Legal basis for processing

We rely on the following legal bases under the UK GDPR:

• Consent — for enquiry form submissions, where you actively tick the consent box
• Contract — where processing is necessary to take steps at your request before entering into a contract, or to perform a contract with you
• Legitimate interests — for limited internal record-keeping, security and improving our service, where this does not override your rights
• Legal obligation — where we are required to retain certain records for tax, accounting or regulatory purposes

5. Sharing & processors

We share personal data only where necessary, and only with parties who are bound by confidentiality and data protection obligations. This may include:

• Our accountants, bookkeepers and legal advisers
• Approved subcontractors and trade specialists working on your project
• Cloud-based service providers we use to run our business, including email, document storage and website hosting
• HMRC, regulators or law enforcement where we are legally required to do so

Some of these providers may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or UK Adequacy decisions.

6. Data retention

We retain personal data only for as long as is necessary for the purposes set out above:

• Enquiry-only data (no project commenced) — up to 12 months from last contact
• Active client data — for the duration of the project plus 7 years thereafter (to comply with accounting and legal record-keeping requirements)
• Marketing data — until you withdraw consent or unsubscribe

We securely delete or anonymise data once it is no longer needed.

7. Your rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (the “right to be forgotten”), subject to legal exceptions
• Object to or restrict our processing of your data
• Request a copy of your data in a portable format
• Withdraw consent at any time, where processing is based on consent
• Lodge a complaint with the Information Commissioner’s Office (ico.org.uk)

To exercise any of these rights, please contact us at privacy@londonandcountrylandscapes.com. We will respond within one month.

8. Cookies

Our website uses only essential cookies necessary for its proper functioning and security. We do not use third-party advertising cookies or tracking pixels.

If we introduce analytics in future (for example, privacy-friendly tools such as Plausible or Cloudflare Web Analytics that do not use personal cookies), we will update this policy and, where required, request your consent.

9. Data security

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss or misuse, including:

• Encrypted (HTTPS) connections across our website
• Access controls on our email and document storage systems
• Use of reputable service providers with robust security practices
• Regular review of our information-handling procedures

No system is completely secure, but we work to ensure your data is handled with the level of care we would expect for our own.

10. Changes & contact

We may update this Privacy Policy from time to time to reflect changes in our practices, services or applicable law. The “last updated” date at the top of this page will be revised accordingly. Material changes will be brought to your attention where appropriate.

For any questions about this policy, the data we hold, or to exercise your rights, please contact:

London & Country Landscapes
Email: privacy@londonandcountrylandscapes.com
General enquiries: hello@londonandcountrylandscapes.com